Design Icons order line is open from 8.30am to 6pm, Monday to Friday, when our helpful staff are on hand to help with your enquiries and orders.

We try to keep our most popular items in stock ready for immediate despatch but as we offer an extensive range of leather colours (over 40 different colours are available for some products) some items will be made to order which means a typical lead time of between 3 and 4 weeks (excluding holiday periods). If you place an order for an item that is out of stock or that is being made to order we will require a 20% deposit at time of order. When your order has left our factory we will contact you to take the balance payment. Our delivery team will then contact you to arrange a suitable delivery date.

If you require leather samples please contact our team who will be happy to post these out to you.

Every effort is made to ensure that prices are correct, however details on our website are updated periodically and prices may be subject to change.

We are not responsible for delays due to raw materials shortages etc. from our suppliers.

All prices on our website are inclusive of VAT.

All our furniture for UK delivery meets current UK fire safety regulations.

We can deliver to anywhere in the UK but if you live in the Scottish Highlands (postcodes beginning IV, IM, PA, AB, KW, KA, HS, ZE, PH or HS), Ireland, the Isle of Man, the Isle of Scilly or the Channel Islands please contact our team for a delivery price. Delivery Prices for UK delivery are individually quoted in item descriptions. If you require delivery outside the UK please contact us for a quote. Our team will be pleased to help with any delivery queries you may have.

Whilst we do try to accommodate deliveries on a day which is convenient our delivery teams are not in every post code area every day so your delivery will be arranged according to which day our vehicle is in your area. Please contact us should you require further details. Most of our deliveries are made by a two man crew experienced in handling fragile items and your furniture will be delivered to a room of your choice (ground floor only). Deliveries are usually made between 7am and 7pm Monday to Friday and our delivery team will call you on the morning of your delivery to give you an estimated time of arrival. Furniture will be delivered boxed but we can unpack your goods and take away the packaging for an additional charge. Please contact us for a quote if this is a service you require. Some items such as dining tables will delivered in two pieces, i.e. the base and the table top. We do not offer an assembly service but most items can be simply assembled using basic tools such as a screwdriver. Some items, such as glass or marble table tops will be crated and will require a screwdriver to open. We have developed this method of packaging to reduce the possibility of the products being damaged in transit. Our delivery service outside the UK is limited to a single person kerbside delivery. Please check with us if you are unsure as to how your item will be delivered.

When Your Order Arrives

When you receive your order please check for any damage to the packaging and check that you have received everything you are expecting. If you are dissatisfied with your delivery in any way, are missing any items or notice any visible damage to the packaging please please contact our sales team immediately. You should also state this on the paperwork you will be asked to sign.

We accept the following methods of payment:

Credit and Debit cards (Visa, Maestro, American Express)
Cheques
Bank Transfers

Please note that goods will not be delivered until cheque payments have cleared.

Returning Faulty or Damaged Items

Please open and check your order within 3 (three) days of receiving it and notify us within this timescale if goods are faulty or have been damaged in transit. We will replace or repair the component part or the whole item as appropriate. In the unlikely event that the whole item is deemed faulty we will arrange to have the item collected and will arrange for a replacement to be sent, subject to inspection at our warehouse. Goods must be ready to collect in their original packaging. If you do not notify us of a fault or damage within the first 3 days we will be unable to offer repair or replacement.

Returning Unwanted Items

We are confident that you will be delighted with your purchase but if you are not happy with your goods and wish to return them you can, within 7 (seven) days from receipt*. The goods must be in their original condition and packaging and will be collected by our delivery team. Upon inspection at our warehouse we will arrange a refund minus the delivery and collection charges. A re-stocking charge of £25 will be charged for each item returned. Our sales team will be happy to clarify the arrangements if you have any queries. This policy does not apply to faulty or damaged goods which are described above.

*Please note that if your items are being made to order we cannot accept returns, only in the instance that the item(s) are damaged or faulty.

How to keep your Design Icons furniture looking its best

Leather Care

In order to keep your leather furniture from Design Icons looking its best it is a good idea to periodically clean and condition your leather by using appropriate products. We suggest visiting furnitureclinic.co.uk a company that offers a full range of products specifically designed for cleaning and conditioning leather furniture.

Cleaning Aniline Leather Aniline leathers are drum-dyed and they reveal all the natural markings and colour variations that make each hide unique. Our Aniline Leather does have a protective coating but this only provides limited protection from soil and staining.

Remove light topical soil by gently wiping with a water-dampened soft white cloth. Spills should be immediately blotted whenever they occur. Any residual stains may be gently treated using an absorbent white cloth dampened with a solution of water and mild, non-detergent soap or suitable leather cleaning product. Avoid vigorous cleaning that may lift colour from the leather. After cleaning, allow the leather to air dry away from direct heat.

Never use saddle soap, solvents, abrasives or caustic household cleaners such as soap or dish detergent. These products can be too harsh for use with leather and may cause cracking or other damage to the surface of the leather. Direct sources of heat and extended exposure to direct sunlight may also be harmful to the leather and should be avoided.

Conditioning By conditioning your leather you are putting back into the leather all the natural oils and waxes that are lost over time with wear, tear and heat. If you do not do this your leather could dry out, fade and will eventually start to crack.

Marble Care

In order to preserve the appearance of your marble table it is important to care for and protect it by using the appropriate products for use with natural stone.

Cleaning tips

Tend to all spills immediately. Care should be taken with liquids such as tea, coffee, wine and sauces. Corrosive liquids like vinegar and lemon juice can also spoil the look of your table if left on the table surface. Dust regularly with a soft, clean, lint free cloth. Clean carefully with water and a mild neutral ph cleanser (Acidity/alkalinity-or even abrasives - in ordinary cleansers may cause etching or scratching). Protection

If you have any further questions please contact our team who will be happy to help.

Your Statutory rights are not affected by any of the following terms and conditions.

Services and Conditions of Use

As part of our service, we agree to provide you with information and other services that we may decide to offer, subject to the terms of this agreement. Upon notice published through the service, we may modify this agreement at any time. You agree and continue to agree to use our services in a manner consistent with all applicable laws and regulations and in accordance with the terms and conditions set out in the policies and guidelines outlined below. Please note that you will be referred to as 'customer' in this agreement.

Rules For Online Conduct

By using the service, you agree that you will not attempt to undermine the integrity of this web site.

Limitation Of Liability And Warranty

Customer agrees that use of the service is entirely at customer's own risk. Services are provided 'as is,' without warranty of any kind, either express or implied, including without limitation any warranty for information, services, uninterrupted access, or products provided through or in connection with the service, including without limitation the software licensed to the customer and the results obtained through the service. Specifically, we disclaim any and all warranties, including without limitation:

1) any warranties concerning the availability, accuracy or content of information, products or services; and

2) any warranties of title or warranties of merchantability or fitness for a particular purpose.

This disclaimer of liability applies to any damages or injury caused by any failure of performance, error, omission, interruption, deletion, defect, delay in operation or transmission, computer virus, communication line failure, theft or destruction or unauthorized access to, alteration of, or use of record, whether for breach of contract, tortuous behaviour, negligence, or under any other cause of action. Customer specifically acknowledges the service is not liable for the defamatory, offensive or illegal conduct of other customers or third-parties and that the risk of injury from the foregoing rests entirely with customer.

Neither the service nor any of its agents, affiliates or content providers shall be liable for any direct, indirect, incidental, special or consequential damages arising out of use of the service or inability to gain access to or use the service or out of any breach of any warranty. Customer hereby acknowledges that the provisions of this section shall apply to all content on the service.

Trademarks

All reproduction items pictured on our website are high quality reproductions based upon original classic designs and comply with the Furniture and Furnishings (Fire) (Safety) Regulations 1988. All items offered for sale comply with European copyright laws however customers should note that some goods should not be exported to the USA as they may not meet US copyright laws. All trademarks referenced are trademarks of their respective owners. For customers who are reselling please note that the furniture should not be described as "originals" due to license and copyright protection.