Customer Service Values
Some of our customers are nervous about ordering online and we understand that. You don't want to make that important buying decision without knowing that the quality and price are right.
Our mission is to make the process of ordering furniture as convenient as possible. We have structured our service to ensure that your purchase is fully informed, convenient, and supported by a delivery promise that you can rely upon.
If you are visiting our website we know that you are as passionate about design and quality as we are.
I just wanted to say thank you so much for our wonderful (Saarinen) table. Not only are we absolutely delighted with it, but the level of service from you and the delivery team was exemplary. We will enjoy it for many years to come and will not hesitate to buy further products from Design Icons and recommend your company to our friends. Thanks again and best wishes.
November 2008
Rarely have I dealt with such quick, efficient & honest service.
October 2008
Thank you for making our purchase of Barcelona chairs, ottomans and Eileen Gray items painless, pleasant and most of all worry free! The items are beautiful and have garnered many compliments from our friends. We would happily recommend your company to anyone in the market for beautiful furniture and look forward to purchasing from you again.
October 2008
My (Mackintosh) chair is absolutely beautiful and looks wonderful in my hall. Many thanks to all - I`ll be back!!!
August 2008
Thanks very much for your help. The (Saarinen) table has arrived and it looks great!
July 2008
Just wanted to thank you for the delivery of the (Le Corbusier) chaise longue. It's beautiful . . . and as comfortable as I had hoped. The delivery guys gave me a call early morning and gave me a 2 hour period in which they would be arriving - again, excellent service. Thanks again. Until the next time . . .
May 2008
Thanks for all your help,great service and good prices. I will recommend you to others, very best wishes.
May 2008
The (Air) chairs arrived today. I am delighted with them thank you. Hope I can get some more nice items from you in the future. Many thanks again for your help and efficient service.
May 2008
We received the products a couple of weeks ago in good order and are very happy with the quality. We'll probably submit another order shortly.
April 2008
Just a quick email to let you know that the furniture we ordered from Design Icons was delivered as expected and we are delighted with it. Thanks for all your help.
March 2008
Thanks very much for all your help and assistance in managing to get our order processed, ordered and delivered. The beautiful (Mackintosh) chair arrived safely yesterday, and now graces our recently re-furbished dining room. Thanks once again to Design Icons… may we enjoy the splendour of this chair for many years.
October 2007
LC2 arrived on time and it looks fab! Good workmanship, thank you!
October 2007
The furniture looks amazing by the way! (Le Corbusier LC4 chaise, sofa and Basculante chair)
September 2007
Thank you .. I love them! (Delta armchairs)
August 2007
Thank you for the quick delivery of my Eileen Gray table. I am very happy with the quality of the table. Regards,
July 2007
Just a quick email to say that everything arrived safely yesterday. The Eames chair and the Eileen Gray table are both beautiful pieces and I'm very chuffed indeed! Thanks for all your help and hopefully we'll be back for something else soon!
June 2007
Hi, We would just like to say the Chaise is great. Thank you for your help and we will recommend you to others and would use you again should we require further designer items. Your delivery people are very good and helpful. Thank you.
May 2007
Just wanted to let you know the Hoffman sofa has arrived, in perfect state. It looks lovely! Just wanted to confirm that, so you know all went well. Thanks you very much for your help and services.
May 2007
This is just a quick email to let you know that my Tulip table has arrived safely yesterday, and it’s absolutely fantastic - it looks just like the originals from Knoll, its amazing! Thanks again for all your help and friendly manner - I'll certainly recommend you to anyone who asks!
April 2007
All the sofas arrived safely last Tuesday and they look great! Thank you for all your help and I hope we can do business again shortly.
March 2007
Just a note to let you know that the delivery arrived this afternoon, to the hour, exactly as you said it would. The furniture is just beautiful. Many thanks for the terrific service Design Icons, and you specifically, provided in processing this somewhat complicated order. It was a real pleasure to do business with you, and hopefully we can do more in the future. Again, many thanks,
February
Thank you once again for all of your help in securing the two benches. We received them yesterday and they have been successfully installed in the gallery.
December 2006
Just to let you know that the chair has arrived safe and sound. I'm really pleased with it! Thanks for all your help etc.
December 2006
Just a quick email to say that my sofas arrived safely!! I am very pleased with the purchase as they look absolutely beautiful....the leather is gorgeous too.
December 2006
Thanks so much for organizing delivery of the Eames chair. Against all the odds, it arrived in time for Christmas and was in perfect condition. Once my dad saw it bedecked with a gold ribbon, it actually bought a tear to his eye so has to be the most successful Christmas present ever! I’d better start saving to get one for myself now.
December 2006
Just to let you know that the ottoman arrived at my London flat last week. All OK! Thanks very much for your fast and efficient assistance,
November 2006
Your driver delivered the stool at 6.40am this morning and I was out to work at 7.00am. Ottoman is a perfect match for the Knoll chair. Thanks for an excellent service, much appreciated.
November 2006
Just to let you know our stool arrive a couple of weeks ago now and we are very happy with it - thanks again for the very efficient service.
November 2006
Just e mailing to confirm that the (George Nelson) bench arrived yesterday morning and it's lovely, a great product at an exceptional price. Thank you for keeping me informed of the order every step of the way it makes a refreshing change from some companies. I would certainly use Design Icons Ltd again.
October 2006
Just a note to thank you for your speedy delivery of the Barcelona chairs and (George Nelson) bench. Really pleased with not only the quality of the products but also with your service. Even your delivery guys were great!
October 2006
Design icons provided me the 3 key elements for a smooth purchase; a fabulous product, a great price and an unequalled customer service. I highly recommend them to all and will use their services in the future.
October 2006
I have spent much time and effort in trying to source a good quality reproduction of the Eames chair at a sensible price. I can honestly say I am amazed by the quality of the chair supplied by design icons. The leather is of a high grade and the veneer used is real rosewood, unlike many other chairs I looked at which use rosewood "effect" finishes.
September 2006
Just to confirm safe delivery of the BRNO chair today by courier. Thanks for your efficiency and pleasant business manner.
July 2006
I must say that the chairs are absolutely beautiful. They met every description outlined in the website pictures, descriptions and our conversations. The packing was well done. The leather very nice and the chrome frames are superbly polished and formed. The slightly curved back cushion and seamless corners are some of the finer details that many reproductions fail to posses.
July 2006
November 2008
Rarely have I dealt with such quick, efficient & honest service.
October 2008
Thank you for making our purchase of Barcelona chairs, ottomans and Eileen Gray items painless, pleasant and most of all worry free! The items are beautiful and have garnered many compliments from our friends. We would happily recommend your company to anyone in the market for beautiful furniture and look forward to purchasing from you again.
October 2008
My (Mackintosh) chair is absolutely beautiful and looks wonderful in my hall. Many thanks to all - I`ll be back!!!
August 2008
Thanks very much for your help. The (Saarinen) table has arrived and it looks great!
July 2008
Just wanted to thank you for the delivery of the (Le Corbusier) chaise longue. It's beautiful . . . and as comfortable as I had hoped. The delivery guys gave me a call early morning and gave me a 2 hour period in which they would be arriving - again, excellent service. Thanks again. Until the next time . . .
May 2008
Thanks for all your help,great service and good prices. I will recommend you to others, very best wishes.
May 2008
The (Air) chairs arrived today. I am delighted with them thank you. Hope I can get some more nice items from you in the future. Many thanks again for your help and efficient service.
May 2008
We received the products a couple of weeks ago in good order and are very happy with the quality. We'll probably submit another order shortly.
April 2008
Just a quick email to let you know that the furniture we ordered from Design Icons was delivered as expected and we are delighted with it. Thanks for all your help.
March 2008
Thanks very much for all your help and assistance in managing to get our order processed, ordered and delivered. The beautiful (Mackintosh) chair arrived safely yesterday, and now graces our recently re-furbished dining room. Thanks once again to Design Icons… may we enjoy the splendour of this chair for many years.
October 2007
LC2 arrived on time and it looks fab! Good workmanship, thank you!
October 2007
The furniture looks amazing by the way! (Le Corbusier LC4 chaise, sofa and Basculante chair)
September 2007
Thank you .. I love them! (Delta armchairs)
August 2007
Thank you for the quick delivery of my Eileen Gray table. I am very happy with the quality of the table. Regards,
July 2007
Just a quick email to say that everything arrived safely yesterday. The Eames chair and the Eileen Gray table are both beautiful pieces and I'm very chuffed indeed! Thanks for all your help and hopefully we'll be back for something else soon!
June 2007
Hi, We would just like to say the Chaise is great. Thank you for your help and we will recommend you to others and would use you again should we require further designer items. Your delivery people are very good and helpful. Thank you.
May 2007
Just wanted to let you know the Hoffman sofa has arrived, in perfect state. It looks lovely! Just wanted to confirm that, so you know all went well. Thanks you very much for your help and services.
May 2007
This is just a quick email to let you know that my Tulip table has arrived safely yesterday, and it’s absolutely fantastic - it looks just like the originals from Knoll, its amazing! Thanks again for all your help and friendly manner - I'll certainly recommend you to anyone who asks!
April 2007
All the sofas arrived safely last Tuesday and they look great! Thank you for all your help and I hope we can do business again shortly.
March 2007
Just a note to let you know that the delivery arrived this afternoon, to the hour, exactly as you said it would. The furniture is just beautiful. Many thanks for the terrific service Design Icons, and you specifically, provided in processing this somewhat complicated order. It was a real pleasure to do business with you, and hopefully we can do more in the future. Again, many thanks,
February
Thank you once again for all of your help in securing the two benches. We received them yesterday and they have been successfully installed in the gallery.
December 2006
Just to let you know that the chair has arrived safe and sound. I'm really pleased with it! Thanks for all your help etc.
December 2006
Just a quick email to say that my sofas arrived safely!! I am very pleased with the purchase as they look absolutely beautiful....the leather is gorgeous too.
December 2006
Thanks so much for organizing delivery of the Eames chair. Against all the odds, it arrived in time for Christmas and was in perfect condition. Once my dad saw it bedecked with a gold ribbon, it actually bought a tear to his eye so has to be the most successful Christmas present ever! I’d better start saving to get one for myself now.
December 2006
Just to let you know that the ottoman arrived at my London flat last week. All OK! Thanks very much for your fast and efficient assistance,
November 2006
Your driver delivered the stool at 6.40am this morning and I was out to work at 7.00am. Ottoman is a perfect match for the Knoll chair. Thanks for an excellent service, much appreciated.
November 2006
Just to let you know our stool arrive a couple of weeks ago now and we are very happy with it - thanks again for the very efficient service.
November 2006
Just e mailing to confirm that the (George Nelson) bench arrived yesterday morning and it's lovely, a great product at an exceptional price. Thank you for keeping me informed of the order every step of the way it makes a refreshing change from some companies. I would certainly use Design Icons Ltd again.
October 2006
Just a note to thank you for your speedy delivery of the Barcelona chairs and (George Nelson) bench. Really pleased with not only the quality of the products but also with your service. Even your delivery guys were great!
October 2006
Design icons provided me the 3 key elements for a smooth purchase; a fabulous product, a great price and an unequalled customer service. I highly recommend them to all and will use their services in the future.
October 2006
I have spent much time and effort in trying to source a good quality reproduction of the Eames chair at a sensible price. I can honestly say I am amazed by the quality of the chair supplied by design icons. The leather is of a high grade and the veneer used is real rosewood, unlike many other chairs I looked at which use rosewood "effect" finishes.
September 2006
Just to confirm safe delivery of the BRNO chair today by courier. Thanks for your efficiency and pleasant business manner.
July 2006
I must say that the chairs are absolutely beautiful. They met every description outlined in the website pictures, descriptions and our conversations. The packing was well done. The leather very nice and the chrome frames are superbly polished and formed. The slightly curved back cushion and seamless corners are some of the finer details that many reproductions fail to posses.
July 2006
0845 241 3500 Lo-call sales@designicons.co.uk
